Contact
Contact Us
We’re Here to Help
Have a question about a product, your order, shipping, or a custom project? We’d love to hear from you!
Contact Us
Email: contact@jvdesignandengraving.com
For the fastest assistance, please include your order number when contacting us about an existing order.
Custom Orders & Personalized Designs
Interested in a handcrafted tiara or crown, personalized glass engraving, 3D glass carving, custom rhinestone T-shirt, Renaissance accessory, or another custom design?
Please contact us with as much information as possible about what you are looking for. You may include details such as:
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The type of product
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Preferred color or style
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Personalization or wording
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Quantity needed
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Event date, if applicable
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Photos or design ideas for reference
We will review your request and let you know what options are available.
Order Changes & Cancellations
If you need to cancel or make a change to an order, please contact us within 24 hours of placing your order. After 24 hours, your order may already be in processing or production, and changes or cancellations may not be possible.
Exchanges
We accept exchanges only on eligible items. Please contact us within 24 hours of delivery if you need assistance with an eligible exchange.
For complete details, please review our Exchange Policy.
Thank You
Thank you for choosing JV Design & Engraving. We appreciate your business and look forward to creating something special for you!