FAQ

  What are your shipping times?

Shipping times depend on your location and the shipping service selected. Most orders arrive within 3–7 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather, or other circumstances outside our control.

Sunday: Not included as a regular delivery day.

The estimated delivery time does not include order processing time. You will receive tracking information when your order has been shipped so you can follow its progress.

Do you offer expedited shipping?

Yes! We offer expedited shipping options for customers who need their order sooner.

FedEx 2 Business Day: Estimated delivery within 2 business days after the order has been shipped. FedEx delivers Monday–Friday.

USPS Priority Mail: Estimated delivery within 3–4 business days after the order has been shipped. USPS generally delivers Monday–Saturday.

Please note that expedited shipping does not reduce the order processing time. Delivery estimates may vary depending on your location, weather, holidays, carrier delays, or other circumstances outside our control.

Do you ship to all U.S. locations?

Yes! We ship throughout the United States, including Alaska, Hawaii, Puerto Rico, U.S. territories and islands, and APO/FPO/DPO military addresses.

Shipping and delivery times may vary depending on the destination and shipping carrier. Some locations, including Alaska, Hawaii, Puerto Rico, U.S. territories, and military addresses, may require additional transit time.

Available shipping services and estimated delivery dates will be shown at checkout when available for your address.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to follow your delivery.

You can track your order in the following ways:

  • Order status page: Click the tracking link in your shipping confirmation email to view real-time updates on your shipment's location and status.
  • Customer account: Sign in to your account on our store and go to your order history to view tracking details.
  • Shop app: Download the free Shop app to track your order with real-time status updates, push notifications, and live map tracking.

Please note that tracking information may take 24–48 hours to update after your shipping confirmation email is sent. Since all of our products are made to order, please allow for production time before your order is shipped.

What happens if my package is delayed or lost?

Once your order has been shipped, the package is handled by the shipping carrier. Delivery times are estimates and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside our control.

If your tracking information shows that your package is delayed, please allow the carrier additional time to complete the delivery.

If your package appears to be lost or has not been delivered after the expected delivery time, please contact us at contact@jvdesignandengraving.com. We will review the tracking information and help you determine the next steps.

Please make sure your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

For packages marked “Delivered” by the carrier but not received, please first check with household members, neighbors, and your local carrier. You may also contact the carrier directly to request assistance or a delivery investigation.

Do you accept returns or exchanges?

We accept exchanges only. We do not offer refunds or returns.

To be eligible for an exchange, please contact us within 24 hours of delivery. The item must be returned to us and received within 10 days of delivery, in its original condition and packaging.

The following items are not eligible for return or exchange:

  • Sale or promotional items

  • Custom or personalized items

  • Handcrafted items

  • Custom-designed items

  • Items that have been used, worn, altered, or damaged

Additional exchange requirements and fees may apply. Please review our Return & Exchange Policy for complete details.

What is your return/exchange policy?

We accept exchanges only. We do not offer refunds.

If you need to exchange an eligible item, you must contact us within 24 hours of delivery. The item must be returned to us and received within 10 days of delivery.

To qualify for an exchange, the item must:

  • Be in the same new condition in which it was received.

  • Be unused, unworn, and undamaged.

  • Be returned with the original packaging and packaging materials.

  • Be eligible under our exchange policy.

The following items are not eligible for return or exchange:

  • Sale or promotional items

  • Custom or personalized items

  • Handcrafted items

  • Custom-designed items

  • Custom rhinestone apparel

  • Jewelry containing earrings, due to hygiene reasons

  • Hairpieces that have been tried on or used

  • Items that have been worn, used, altered, or damaged

The buyer is responsible for return shipping costs. A $15 exchange/restocking fee applies and must be paid by the buyer.

Exchanges are for an item of the same value as the original purchase price. If the replacement item has a different price, please contact us before sending the original item back.

For complete details, please review our Terms & Conditions and Exchange Policy.

Can I cancel or change my order after placing it?

Yes. You may request a cancellation or change within 24 hours of placing your order.

After 24 hours, your order may already be in processing or production, and we may not be able to make changes or cancel it.

Custom, personalized, handcrafted, and sale or promotional items cannot be canceled or exchanged after the order has been processed.

Please contact us as soon as possible at contact@jvdesignandengraving.com if you need to cancel or change your order.

How do I contact you about my order?

If you have a question about your order, need to request a change or cancellation, or need assistance with an exchange, please contact us at:

Email: contact@jvdesignandengraving.com

When contacting us, please include your order number and the name used when placing the order so we can assist you as quickly as possible.

For order changes or cancellations, please contact us within 24 hours of placing your order.

Do you offer discounts or promotions?

Yes! Our tiaras and crowns are on sale every day, so you can enjoy special pricing without waiting for a limited-time promotion.

We also offer a 10% bulk discount when you purchase 2 or more tiaras or crowns.

Discounts and promotions may vary by product and cannot always be combined with other offers. Please check the product page or your cart for the current pricing and available discounts.

Are your products ready to ship or made to order?

It depends on the product.

Ready to Ship:
Our regular tiaras and crowns are ready to ship and can be shipped after your order is processed.

Made to Order:
Our handcrafted tiaras and crowns, personalized glass engraving, and custom rhinestone T-shirts are made to order specifically for you. These items require additional processing time before they are shipped.

Please check the individual product listing for the estimated processing time before placing your order.

What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout.

Depending on your location and eligibility, Shopify may offer options such as major credit and debit cards

  • Credit & debit cards — Visa, Mastercard, American Express, Discover, Diners Club
  • Accelerated checkouts — Shop Pay, Apple Pay, Google Pay (automatically activated with Shopify Payments)
  • Buy now, pay later — Shop Pay Installments (if activated)

All available payment options will be displayed securely during checkout.

Can I request a custom order?

Yes! We accept custom orders for select products.

Custom orders are available for:

  • Handcrafted tiaras and crowns

  • Personalized glass engraving

  • Custom rhinestone T-shirts

  • Other personalized or custom-designed items

Our regular ready-to-ship tiaras, crowns, and other ready-to-ship products cannot be customized or modified.

If you have a special idea or design in mind, please contact us before placing your order. We will be happy to discuss your request and let you know what options are available.