Policy

Store Policies

Orders & Processing

Ready-to-ship products are processed within 2–3 business days. Handcrafted, personalized, and custom items are made to order and may require additional processing time. Please check the product listing for details.

Cancellations & Order Changes

Order cancellations or changes must be requested within 24 hours of purchase. After 24 hours, changes or cancellations may not be possible.

Returns & Exchanges

We accept exchanges only; no refunds. Contact us within 24 hours of delivery. Eligible items must be new, unused, and in their original packaging, and must be received back within 10 days.

Items that have been opened, tried on, worn, or used are considered used and are not eligible for exchange.

Sale, promotional, personalized, custom, and handcrafted items are final sale and cannot be exchanged. Jewelry containing earrings cannot be exchanged for hygiene reasons.

The buyer is responsible for return shipping costs and applicable exchange fees.

Damaged Items

If your order arrives damaged, please contact us immediately. Take clear photos of the damaged item and shipping package and keep all packaging materials for the carrier's claim.

Shipping

We ship throughout the United States, including Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO/DPO military addresses. Free standard shipping is available on qualifying orders. Expedited shipping options may be available at checkout.

Please verify your shipping address before placing your order. We are not responsible for packages returned because of an incorrect or incomplete address or because they were not picked up. The customer is responsible for additional shipping costs.

Custom & Personalized Orders

Custom and personalized items are created specifically for you and are final sale. Please carefully review all personalization details before submitting your order.